Service Level Agreement Revisions Coursework Example | Topics and Well Written Essays - 750 words

Service Level Agreement Revisions - Coursework Example The data should not be used for any other purpose without the explicit consent of Finman and its client. Datanal and Nineretek will be responsible for any unauthorized use of the data caused intentionally or unintentionally by their employees. In case of any such breach the two companies will be liable to indemnify Finman and its client according to the value of the data which will be agreed to by the parties in advance. Ownership of Work Product It is hereby stated that all the work carried out by Datanal and Mineretek for Finman will be the intellectual property of Finman unless and otherwise joint ownership of the product has been agreed. Any advancement made in the software or hardware during the duration of the project will also be owned by Finman. Datanal and Mineretek will be given licenses to use the advances during the project but its use for some other client is restricted without procurement of a license from Finman for the same. Any patented product, hardware or software which belongs to Finman and is used by Datanl and Mineretek for the duration of the project will be licensed to be used by them only till the SLA is in force. All such licenses will terminate with the expiry of the SLA unless otherwise agreed upon. Non-Solicitation It is hereby agreed by all the parties involved that they will not solicit employees from each other for the duration of the SLA and also for a period of 2 years after the completion of the Slain the case of any exception a no-objection needs to be taken by all the parties involved in the SLA. There is no restriction placed on soliciting of employees of the client’s of Finman, Datanal and Mineretek .However all parties have a liability to inform the other parties in case such a hiring is made and not down the objections if they are raised. Justification of the additions The first addition is regarding the data which belongs to the client’s of Finman. Finman has a number of clients and the employees of Datana l and Mineretek will be expected to use client data as well as work at client’s location. Their behavior in client location was already controlled by the SLA given but it was not stated about what happens if there is any misuse of the Client’s data. (Gbodossou, 2003)The client will certainly hold Finman responsible for any loss of data. So the first clause also makes the other two firms responsible and makes them liable for any breach caused by their employees. The second addition makes Finman the sole owner of every patent that is filed or any innovation done during the enforcement of the Slathers not only makes the terms of engagement clear but also clarifies that Datanal and Mineretek will be paid for their services but will not be the owner of the final product. This provision is unlikely to be a hindrance in the joint efforts as it has been stated that any innovation can be jointly owned if it has been agreed upon by the parties. The second clause further goes on to protect the developments made and the patents which are already in the name of finman as it clearly states that the other 2 parties are licensed to use them during the SLA but cannot be used once the SLA ceases to be in force. (Shiva, 2001) The last addition is regarding non-solicitation of each other’s employees. In today’s world human resource is as important as any other intellectual property that the company posses. Loss of a key employee can have a negative effect on the company’

M6A2-Conflict Essay Example | Topics and Well Written Essays - 750 words

M6A2-Conflict - Essay Example Leadership also helps in influencing the efforts of the conflicting parties and ensuring that parties take the responsibility of ending the conflict (Donohue & Kolt, 1994). Leadership also ensures that all parties involve participate in decision-making through provision of opportunities to express their won perspectives, feelings and points of view regarding the conflict (Lansford, 2008). I have learned that leadership in conflict management must aim at proper planning of meeting schedules, installing shared beliefs and strengthening social cohesion. Accordingly, leadership will enable conflict experts adequately identify tasks, differing interests or objectives that require cooperation in ending conflicts (Donohue & Kolt, 1994). From my interview with Professor Marco Turk, I have acknowledged that values play an important role in conflict resolution. The Professor agreed that personality traits, beliefs and perceptions of the conflicting parties might either hinder or foster success ful conflict resolution. I agree that openness to new challenges, open-mindedness, and cooperative values will foster shared goals during the conflict resolution process among the conflicting parties (Jeong, 1999). ... Values such as emotional intelligence, self-awareness and emotional stability helps the conflicting parties minimize negative perceptions or aggressive behaviors such as verbal attacks that may compromise the process (Donohue & Kolt, 1994). My modified personal working model for conflict resolution is ideal for interpersonal conflict as well as group-to-group situation conflict (Jeong, 1999). However, leadership, trust and values are more essential in resolving interpersonal conflicts compared to group-to-group situation. Interpersonal conflicts mainly result from differences in personality, poor communication, cross-cultural differences and task conflicts between two or members in an organization (Donohue & Kolt, 1994). Power struggles and poor leadership within an organization may also lead to instances of conflicts among the staff. The first step is to identify the underlying causes of conflict. Accordingly, I believe the conflict expert will then create urgency for a solution thr ough identifying the detrimental impacts of the conflict to the workplace. Successful leaders must be able to identify the possible negative impacts such as decline in profitability, poor relationships among conflicting employees, poor customer service and lack of cooperation within the organization (Donohue & Kolt, 1994). According to my modified model, the next step will involve creating a favorable environment for resolving the conflict. This step will involve use of essential leadership qualities such as ability to ensure open communication, ability to encourage dialogue and appreciate diversity of opinions among the conflicting parties (Jeong, 1999). In addition, the conflicting parties